Automatically sort the inbox
Requests, complaints and general questions are identified, attachments assigned and deadlines flagged.
Email triage · Quote creation · Follow-up
Automate quote creation with AI.
We connect email, CRM, ERP and pricing sources in one controlled quote process—from enquiry to human approval.
20 minutes · no obligation · personal reply from Zino Lang
15%more customer cases resolved per hour in a field study involving 5,172 support agents
What could it deliver?
Less typing. Faster responses. More time for difficult cases.
Impact depends on the process, data and exceptions. That is why we never adopt a number blindly: before the pilot, we measure your first-response time, minutes per request and quote turnaround time. A Microsoft field study involving 7,137 knowledge workers also found that regular users spent 3.6 fewer hours on email per week — a benchmark, not a promise.
Context: individual real-world business settings, not transferable to every company. Sources: Quarterly Journal of Economics, 2025 and NBER Working Paper, 2025.
From bottleneck to workflow
What your team no longer has to do manually.
AI does not make decisions without oversight. It sorts, extracts, compares and prepares. Pricing, exceptional cases and dispatch stay with a person wherever your business requires judgement.
Prepare quotes automatically
Customer, product and price data flows into a reviewable draft instead of another copy-and-paste process.
Make uncertainty visible
Missing information and discrepancies are flagged. Responses or quotes are sent only after approval.
How we solve it
Turn an email or PDF into a reviewed case.
We begin with one real request path and its exceptions. We automate the next step only once quality, accountability and the metric are defined.
Identify intake
Capture an inbox, form or upload and classify the case.
Extract data
Capture PDFs, spreadsheets and message text as structured data.
Query systems
Retrieve customer details, stock, pricing, lead times and rules.
Review the draft
Flag discrepancies and request approval from the right person.
Move the case forward
Update CRM, documentation and follow-up automatically.
Integrations
Keep your systems. Remove the broken hand-offs.
- InboxMicrosoft Outlook, Exchange, Gmail, shared mailboxes and forms
- SalesCRM, CPQ, ERP, inventory systems, and customer and product data
- DocumentsSharePoint, OneDrive, network drives, quote templates and price lists
- ApprovalTeams, email, or your existing task and ticketing systems
How we measure the pilot
No vague sense of AI success. A before-and-after.
Before we build, we define the baseline, target range and stop criterion. You can then decide whether to roll out, adjust or stop the workflow.
First-response timeHow long does a qualified request wait?
Minutes per caseHow much active handling time remains?
Quote turnaround timeFrom receipt to approval.
ReworkTransfer errors and missing information.
Preparation rateShare of usable cases prepared automatically.
Follow-up coverageNext steps documented in full.
Targets are agreed after sampling and a systems assessment. Avolang does not guarantee blanket time savings, revenue growth or full automation.
Frequently searched. Directly answered.
What you should know before automating.
How can you automate your inbox?
We first define message types, responsibilities, required information and exceptions. The workflow then reads new messages and attachments, suggests a category and next action, and automates only unambiguous steps. Critical cases remain subject to approval.
Can AI create quotes automatically?
Yes, provided reliable product, price and customer data is available. A reviewed quote draft is a sensible starting point: AI gathers the information and flags uncertainty, while your team approves the price and dispatch.
How can AI help answer customer enquiries?
The response is prepared from approved company knowledge and the specific case. We configure sources, tone, escalation rules and human approvals to match the level of risk involved.
How much does automating quote creation cost?
The cost mainly depends on process variations, data quality, system access and approval steps. After a free process assessment, you receive a clearly scoped pilot proposal with a fixed price before development begins.
Do we need to replace our CRM or ERP?
No. The usual goal is to connect your existing systems through interfaces. A technical assessment determines whether an extension, an export or a new component is required.
First step
Show us one real request.
In a free fit check, we identify where time is lost, which systems are involved and whether a focused pilot makes sense.
Assess your request process →